In 2004, I moved back to Palm Springs and took an opportunity to join Table Games as a Pit Clerk.

I worked my way up to Team Member Relations Manager. I was afforded an opportunity to work at Rancho Mirage and move up within HR. Shortly after, the Rancho Mirage property was being built and I participated in job fairs and staffing that property. This position was half day working in Engineering and half day working in HR. It was for Engineering Admin Asst and HR Admin Asst. I did that for about a year and then a very interesting job proposition appeared on the job postings.

I was having a hard time balancing my schedule with work and my daughter’s school so I transferred to Slots as a Slot Attendant. I knew very little about the cage, but with the help of everyone from the Director of Cash Ops to the Main Bankers, I was able to learn the Cash Operations Supervisor role (it took a village). I joined the Cash Cage as a supervisor and remained there until 1999. The casino was very small and located in the former Ballroom at the Spa Hotel (this was before ‘the tent’).

My career path with Agua Caliente Band of Cahuilla Indians (ACBCI) started when I was hired as a Change Attendant.

Agua Caliente is a family-oriented company who cares about their team and they go the extra mile.

My favorite part about working with Agua Caliente is the fact that I am part of a community where Team Members from various departments and roles have genuine interest to know who you are and even offer help.

The most important lesson I have learned about leadership is to listen to your team, provide guidance and feedback, and share appreciation often.

I watched my supervisors and asked to run new tasks and with that I learned new skills.

If you’re looking to grow in a company, it helps to be observant.

Another contribution to my development is my department leadership team, who are supportive and can be a go-to soundboard when needed. It made me confident to become a manager. With their guidance, I worked on the skills necessary to perform at manager level. While I was a supervisor, my former manager was a great mentor to me.

Each step of the way my supervisors and managers have supported me.

You can learn many skills that will help you grow in the department or another in the company. Here you work with all departments and are guest facing. I think the ACE Club is a great starting point.

My career path with Agua Caliente I started entry level with our players rewards club ACE Club, as a Club Representative, then I decided to take the next step to dual rate supervisor and now shift manager.

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